By creating an account, accessing, or using the Ahenfie platform (website, mobile application, or any related services), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using our services.

Ahenfie is a technology platform that facilitates connections between property owners (landlords) and prospective tenants across Ghana. We are not a real estate agent, broker, or party to any rental or sale agreement between users.

• You must be at least 18 years of age and legally capable of entering into binding contracts under Ghanaian law.
• You must provide accurate, current, and complete registration information at all times.
• You must complete KYC (Know Your Customer) verification using valid, government-issued identification.
• Corporate entities registering as landlords must provide valid business registration documents issued by the ORC, Ghana.
• Users found to be ineligible may have their accounts suspended or permanently terminated without notice.

3.1 Account Types

• Tenant Accounts: For individuals seeking rental properties on the platform.
• Landlord Accounts: For verified property owners listing properties for rent or sale.
• Employee Accounts: For authorised Ahenfie staff members managing operations.
• Admin Accounts: For platform administrators with elevated system privileges.

3.2 Account Responsibilities

• Safeguarding your login credentials; you are solely responsible for all activities under your account.
• Immediately notifying Ahenfie of any suspected unauthorized access at info@ahenfieapp.com.
• Keeping your profile information accurate, complete, and up to date.
• Not sharing your account or transferring it to another person.
• Completing all requested KYC steps within specified timeframes.

3.3 Account Suspension and Termination

Ahenfie reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms, engages in fraudulent activity, or poses a risk to other users or the platform, with or without prior notice. Users may appeal termination decisions by contacting legal@ahenfieapp.com.

By listing a property on Ahenfie, landlords represent, warrant, and agree to the following:

• You hold legal title, valid authority, or a power of attorney to list and rent/sell the property.
• All property information, photos, videos, and pricing are accurate, current, and not misleading.
• The property complies with all applicable Ghanaian building codes, zoning laws, and safety regulations.
• You will respond to tenant applications and inquiries within 48 hours of receipt.
• You will honour confirmed bookings and not cancel without a legitimate and documented reason.
• You will maintain the property in a habitable, safe, and well-maintained condition throughout any tenancy.
• You will address maintenance requests promptly and in good faith.
• You will conduct property inspections fairly, document conditions accurately, and share reports with tenants.
• You will process security deposits, refunds, and advance payments in accordance with Ghanaian rental laws.
• You will not engage in any form of discrimination based on race, ethnicity, religion, gender, disability, or any other protected characteristic.
• You will pay the applicable platform commission (currently 10% of rental transactions) as specified in your landlord agreement.
• You will not list properties already rented, sold, or otherwise unavailable.

By applying for a property or using Ahenfie as a tenant, you represent, warrant, and agree to:

• Submit truthful, accurate, and complete information in all rental applications.
• Provide genuine employment, income, and reference documentation; submission of falsified documents constitutes fraud.
• Pay rent and all associated charges on time as specified in the signed lease agreement.
• Maintain the property in good condition, report damages promptly, and not make alterations without consent.
• Submit legitimate maintenance requests with accurate and honest descriptions.
• Grant landlords and authorised service personnel reasonable access for inspections, repairs, and viewings with proper notice.
• Comply with all lease terms, building rules, and applicable Ghanaian laws.
• Not sublet, assign, or transfer the tenancy without the landlord's written consent.
• Not use the property for illegal purposes, commercial activities not permitted by the tenancy, or activities that disturb other residents.

6.1 Property Listings

All listings are subject to admin review and approval before publication. Ahenfie reserves the right to reject, modify, remove, or suspend any listing that violates our policies, contains inaccurate information, or does not meet platform quality standards.

6.2 Rental Applications & Tenant Screening

Tenant applications, including personal, employment, financial, and background check information, are reviewed by Ahenfie administrators before being forwarded to landlords. Ahenfie is not responsible for landlord decisions to approve or reject applications.

6.3 Payment & Escrow

Payments are processed through PCI-DSS compliant gateways (including Paystack and mobile money providers) and held in escrow until move-in confirmation or as specified in the booking agreement. A 10% platform commission is applied to rental transactions. Refund eligibility depends on booking status, landlord terms, and the circumstances of cancellation.

6.4 Maintenance Requests

Tenants may submit maintenance requests with supporting photos, videos, and descriptions. Landlords are solely responsible for addressing requests in a timely manner. Ahenfie facilitates communication and tracking but assumes no liability for repair quality, delays, or costs.

6.5 Property Inspections

Landlords may conduct move-in, move-out, and recurring inspections using Ahenfie tools. Inspection reports may be shared with tenants. Ahenfie provides the platform but is not responsible for the accuracy, completeness, or legal sufficiency of inspection records.

6.6 AI-Powered Features

Ahenfie offers AI-assisted tools including property valuations, tenant screening analysis, lease generation, and listing recommendations. These features are provided for informational and convenience purposes only and do not constitute professional legal, financial, or real estate advice. Users should seek independent professional advice for material decisions.

6.7 Dispute Resolution

Users may file disputes through the Ahenfie platform with supporting evidence. Ahenfie may offer AI-assisted mediation suggestions and, at its sole discretion, facilitate admin intervention. Ahenfie is not a legal arbitrator and its involvement does not substitute formal legal proceedings.

6.8 Recruitment & Hiring Services

Ahenfie operates a job board and recruitment toolkit that allows employers to post job listings, collect applications, screen candidates with AI-assisted scoring, schedule interviews, and manage hiring workflows. Employers are responsible for the accuracy of job postings, lawfulness of screening criteria, and compliance with Ghanaian labour and employment laws. Applicants submit personal data, resumes, and screening answers voluntarily. Ahenfie facilitates the process but is not a party to any employment relationship and does not guarantee hiring outcomes.

6.9 Social Media Marketing

Ahenfie may publish approved property listings and promotional content to connected social media accounts, including Facebook Pages, Instagram Business accounts, and X (Twitter), via authorised integrations. Landlords consent to their listing media (photos, descriptions, pricing) being shared on these channels when they opt in to social media promotion. Ahenfie does not control third-party platform policies and is not responsible for content visibility, reach, or engagement on external networks.

• Platform Agency Fee: 3.5% of all rental transactions, charged to tenants at the point of booking. This fee is non-refundable once a booking is confirmed.
• Electronic Payment Transaction Fee: 2.5% of all electronic payments received on the platform (including mobile money, card payments, and bank transfers). This fee is deducted at the point of processing and is charged to the payer.
• Platform Commission: 10% of all rental transactions, deducted from tenant payments and remitted before landlord payout.
• Listing Fees: Property listings are currently offered free of charge to landlords. Ahenfie reserves the right to introduce listing fees with 30 days' prior notice.
• Insurance Premiums: Determined solely by the insurance provider and are separate from Ahenfie fees.
• Late Payment: Ahenfie may charge interest on overdue platform commissions at a rate consistent with the Bank of Ghana's prevailing base rate.

The following activities are strictly prohibited on the Ahenfie platform:

• Providing false, misleading, or fraudulent information in listings, applications, or communications.
• Impersonating any person, company, or entity, or misrepresenting your authority over a property.
• Circumventing platform payment systems, avoiding commissions, or conducting off-platform rental agreements with users met through Ahenfie.
• Harassing, threatening, defaming, or abusing other users.
• Uploading or transmitting malicious code, viruses, or harmful content.
• Scraping, copying, or reproducing platform content without prior written consent.
• Creating multiple or fake accounts to circumvent bans or platform policies.
• Listing properties you do not own or have no legal authority to rent or sell.
• Engaging in or facilitating discriminatory practices in breach of Ghanaian law.
• Using the platform for money laundering, fraud, or any other illegal purpose.
• Attempting to access restricted areas of the platform or other users' accounts without authorisation.

Violations may result in immediate account suspension, permanent termination, reporting to law enforcement, and/or civil legal action.

You retain ownership of content you upload to Ahenfie (property photos, documents, messages, etc.). By uploading content, you grant Ahenfie a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content solely to provide and improve our services.

You warrant that all content you submit is accurate, lawful, does not infringe third-party intellectual property rights, and does not contain illegal, offensive, or harmful material. Ahenfie reserves the right to remove any content that violates these Terms.

Ahenfie integrates with third-party services including Google (Calendar, Drive, Sheets), HubSpot, Salesforce, Paystack, Meta (Facebook/Instagram Business), X (Twitter), and background check providers. Your use of these integrations is subject to the respective third party's terms and privacy policies. Ahenfie is not responsible for the availability, accuracy, or conduct of third-party services.

To the maximum extent permitted by Ghanaian law, Ahenfie (including Englow Property Management Services and its directors, employees, and agents) shall not be liable for:

• Any disputes, losses, or damages arising between landlords and tenants.
• Property condition, structural safety, legal compliance, or habitability.
• Tenant payment defaults, property damage, or breach of lease terms.
• Quality, timeliness, or outcomes of maintenance work carried out by vendors.
• Losses resulting from fraud, misrepresentation, or misconduct by any user.
• Failures or interruptions of third-party payment gateways, insurance providers, or integration partners.
• Indirect, consequential, special, or punitive damages of any kind.
• Data loss, system downtime, or platform unavailability.

Where liability cannot be fully excluded under Ghanaian law, our total aggregate liability to any user shall not exceed the total platform fees paid by that user in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Ahenfie, Englow Property Management Services, and their respective officers, directors, employees, agents, and successors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the platform.
• Your violation of these Terms or any applicable law.
• Your content, listings, or communications on the platform.
• Disputes between you and any other user.
• Any misrepresentation made by you.

All platform content, design, branding, logos, trademarks, software, and features are owned by or licensed to Englow Property Management Services. You may not reproduce, distribute, modify, or create derivative works from any Ahenfie-owned content without prior written consent.

The Ahenfie name, logo, and brand identity are registered trademarks of Englow Property Management Services. Unauthorised use constitutes infringement and may result in legal action.

Ahenfie strives to provide continuous platform access but does not guarantee uninterrupted or error-free availability. We may perform scheduled or emergency maintenance and reserve the right to modify, suspend, or discontinue any feature or service with or without notice. Ahenfie is not liable for any losses resulting from platform downtime or service interruptions.

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any dispute arising from or related to these Terms or your use of Ahenfie shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to mediation under the Alternative Dispute Resolution Act, 2010 (Act 798) of Ghana. If mediation fails, disputes shall be resolved by the courts of competent jurisdiction in Ghana.

We may update these Terms at any time. Significant changes will be communicated via email or in-app notification at least 14 days before the changes take effect. Your continued use of the platform after changes constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and close your account.

• Company: Englow Property Management Services
• Platform: Ahenfie App
• Registration: Office of the Registrar of Companies (ORC), Ghana
• General Enquiries: info@ahenfieapp.com
• Legal & Compliance: legal@ahenfieapp.com
• Phone: +233 55 405 8583
• Business Address: Accra, Ghana