Ahenfie is a digital property rental and management platform connecting landlords and tenants across Ghana. We are operated by Englow Property Management Services, registered and operating under the laws of the Republic of Ghana. For data protection purposes, Englow Property Management Services is the Data Controller of your personal information.

• Data Controller: Englow Property Management Services
• Platform: Ahenfie App (ahenfieapp.com)
• Data Protection Officer (DPO): dpo@ahenfieapp.com
• General Contact: info@ahenfieapp.com | +233 55 405 8583
• Registered Address: Accra, Ghana

We collect and process the following categories of personal data to operate our platform:

2.1 Identity & Account Information

• Full name, email address, phone number (including WhatsApp), and date of birth.
• Account type (landlord, tenant, or employee) and user role.
• Profile photos and account preferences.
• Authentication provider used to sign in: Google, Apple (Sign in with Apple), or email/password. When you use Sign in with Apple, Apple may provide a private relay email address — we store only what Apple shares with us (name and email or private relay address) and use it solely to operate your account.

2.2 KYC & Identity Verification Documents

• Government-issued IDs: Ghana Card, Passport, Voter's ID, Driver's Licence.
• Selfie photos for AI-powered identity verification (face-match to ID).
• Document numbers, issue and expiry dates.
• Business registration certificates and numbers (for corporate landlords).
• Property deeds, utility bills, and proof of address documents.

2.3 Property & Listing Data

• Property photos, videos, and 360° virtual tour media.
• Property descriptions, addresses, GhanaPost GPS digital addresses, and coordinates.
• Pricing, availability dates, amenities, and listing metadata.
• Nearby schools, hospitals, markets, and points of interest.

2.4 Rental Application Data

• Employment details: employer name, job title, employer address, employment duration.
• Income information and proof of employment/income documents.
• Landlord and personal references: names, phone numbers, email addresses, relationship.
• AI-generated and signed reference statements.
• Move-in date preferences, lease duration, and additional requested documents.

2.5 Background Check Data

• Criminal record check results, police clearance reports.
• Credit history, eviction history, and rental references.
• Employment verification outcomes from third-party providers.
• Tenant Trust Score assessments generated by Ahenfie.

2.6 Financial & Payment Data

• Mobile money numbers, bank account details for payouts.
• Payment transaction references, booking amounts, and receipts.
• Escrow account records, commission deductions, and payout histories.
• Rent payment records, overdue balances, and recurring payment schedules.
• Property expense records maintained by landlords.

2.7 Communication & Interaction Data

• In-app messages between landlords and tenants.
• WhatsApp contact initiation logs.
• Maintenance request details, photos, videos, and resolution notes.
• Booking inquiries, landlord responses, and application communications.
• AI assistant conversation logs.

2.8 Inspection & Maintenance Data

• One-time and recurring inspection schedules, checklists, and condition assessments.
• Inspection photos, inspector notes, and move-in/move-out reports.
• Vendor assignments, repair costs, and maintenance completion records.
• Tenant-submitted inspection documents and satisfaction ratings.

2.9 Dispute & Legal Records

• Dispute filings, evidence uploads (photos, documents, communications).
• AI-assisted mediation suggestions and resolution outcomes.
• Escalation history and admin intervention records.

2.10 Usage & Analytics Data

• Property views, search queries, saved searches, and saved properties.
• Page visits, session duration, feature usage patterns, and device information.
• Custom analytics events tracked for platform improvement.
• IP address, browser type, and operating system.

2.11 Integration & Third-Party Sync Data

• Google Calendar: viewing schedules and property appointments.
• Google Drive: uploaded documents, inspection reports, and lease agreements.
• HubSpot: lead, contact, and deal information.
• Google Sheets: exported property and booking data.
• Social media: listing posts published to Facebook Pages, Instagram Business, and X (Twitter) via authorised OAuth connectors.
• Apple (Sign in with Apple): name and email address (or private relay email) provided at sign-in. No additional Apple account data is collected or stored beyond what is necessary to identify your account.

2.12 Recruitment & Job Application Data

• Applicant name, email address, phone number, and current location.
• Resumes/CVs, cover letters, portfolio links, and uploaded application documents.
• Employment history: current role, current employer, years of experience, and expected salary.
• Availability dates and responses to employer-defined screening questions.
• AI-generated screening scores, candidate summaries, and recommendations.
• Interview schedules, scorecards, interviewer notes, and interview type (phone, video, in-person).
• Application status tracking and hiring-stage communications.

2.13 Social Media Marketing Data

• Property listing media (photos, descriptions, pricing) opted in for publication to Facebook, Instagram Business, and X (Twitter).
• OAuth connection metadata for authorised social media accounts (page IDs, account IDs, access token references).
• Post publication logs, engagement summaries, and scheduling metadata.
• No social media login credentials or passwords are stored by Ahenfie; access is managed via secure OAuth tokens.

2.14 Account Deletion & Data Removal Requests

• When you initiate account deletion (via Settings → Security or our Data Deletion Request page), we record the deletion request timestamp and your identity to process the request.
• Deletion requests are processed within 30 days. Certain data may be retained longer where required by law (see Section 8 — Data Retention).
• You will receive an email confirmation when your deletion request is received and again when it is completed.

Under the Data Protection Act, 2012 (Act 843), we process your personal data on the following lawful bases:

• Contractual Necessity: To fulfil our obligations to you as a registered user — processing rental applications, managing bookings, processing payments, and providing platform services.
• Legal Obligation: To comply with Ghanaian financial regulations, anti-money laundering laws, tax obligations, and court orders.
• Legitimate Interests: To operate, secure, and improve our platform; detect and prevent fraud; conduct analytics; and send transactional communications. We ensure these interests are balanced against your privacy rights.
• Consent: For marketing communications, AI-powered features, and optional integrations (Google, Apple, HubSpot, etc.). You may withdraw consent at any time without affecting prior processing. When you use Sign in with Apple, Apple acts as an independent identity provider; the data Apple shares with us is processed on the basis of contractual necessity to operate your account.
• Vital Interests: In rare circumstances where processing is necessary to protect a person's life or safety.

• Rental Platform Services: Displaying listings, processing applications, facilitating tenant-landlord matching, managing bookings, and scheduling viewings.
• Identity Verification (KYC): Verifying identities using government IDs, matching selfies to IDs via AI, verifying property ownership, and preventing fraud.
• Background Screening: Processing tenant background checks through authorised third-party providers.
• Payment Processing: Processing rental payments, managing escrow, deducting commissions, releasing landlord payouts, generating receipts, and tracking payment history.
• Lease Management: Generating AI-assisted lease agreements, facilitating digital signatures, tracking renewals, and sending automated rent reminders.
• Maintenance Coordination: Tracking and managing maintenance requests, assigning vendors, and coordinating repairs.
• Property Inspections: Scheduling, conducting, and recording property inspections; sharing reports with authorised parties.
• Dispute Resolution: Facilitating evidence-based dispute filings, providing AI mediation, and coordinating admin intervention.
• Communication: Sending notifications, reminders, confirmations, and alerts via email, SMS, and in-app channels.
• AI-Powered Features: Generating property valuations, tenant screening analysis, lease documents, and listing recommendations for informational purposes.
• Insurance Services: Processing landlord and renters insurance applications and claims.
• Analytics & Platform Improvement: Analysing usage patterns, detecting fraud, and continuously improving platform features.
• Legal Compliance: Meeting Ghanaian regulatory requirements, responding to lawful legal requests, and maintaining transaction records for tax purposes.
• Marketing (with consent): Sending newsletters, promotional updates, and platform feature announcements. You may unsubscribe at any time.

We share your personal data only in the following circumstances and with appropriate safeguards:

• Between Landlords & Tenants: Rental application details (name, contact, employment, income, references, background results) are shared with relevant landlords. Landlord contact details and property information are shared with prospective tenants. Maintenance, inspection, and lease data is shared between the parties involved.
• With Service Vendors: Maintenance-related property details, issue descriptions, and tenant contact info are shared with authorised vendors assigned by landlords.
• Background Check Providers: Tenant information is shared with third-party providers to perform criminal, credit, employment, and eviction checks in accordance with Ghanaian law.
• Payment Processors: Paystack, mobile money networks (MTN MoMo, Vodafone Cash, AirtelTigo Money), and card networks process payments on our behalf under strict data security standards.
• Cloud Infrastructure: Secure cloud storage providers host your data, photos, documents, and records with access controls and encryption.
• Communication Providers: Email, SMS, and notification services are used to send transactional and service-related messages.
• AI Service Providers: AI tools process data for property valuations, tenant screening, lease generation, and recommendations. Data is processed securely and not retained by AI providers beyond the immediate processing task.
• Insurance Partners: Application data, property details, and claim information are shared with insurance providers when you apply for coverage.
• Integration Partners (with your authorisation): Google (Calendar, Drive, Sheets), HubSpot, Salesforce, and Meta (Facebook/Instagram) receive data in accordance with your explicit authorisation and the scope of each integration.
• Apple (Sign in with Apple): Apple acts as an authentication provider when you choose Sign in with Apple. Apple's data practices are governed by Apple's own Privacy Policy. We receive only the minimum data Apple provides (name and email/relay address) and do not share your data back to Apple beyond the authentication flow.
• Legal Authorities: We disclose data when required by Ghanaian law, regulatory authority, or valid court order, or when necessary to protect the rights, safety, or property of Ahenfie or its users.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the successor entity, subject to equivalent privacy protections.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

• Encryption in Transit: All data transmission between your device and our servers is protected using industry-standard TLS/SSL encryption.
• Encryption at Rest: Sensitive data, including passwords (hashed and salted), KYC documents, and payment records, are encrypted at rest.
• Payment Security: Payment data is processed through PCI-DSS compliant gateways. We do not store full card details on our servers.
• Access Controls: Row-level security (RLS) policies ensure users can only access their own data or data they are specifically authorised to view.
• KYC Data Protection: Identity documents are accessible only to authorised administrators for KYC verification purposes.
• Security Monitoring: We conduct regular security reviews and actively monitor for suspicious, unauthorised, or anomalous activity.
• Staff Training: Employees with access to personal data are trained on data protection obligations and bound by confidentiality agreements.

While we implement robust security measures, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected users and the Data Protection Commission of Ghana in accordance with Act 843.

As a data subject under the Data Protection Act, 2012 (Act 843) of Ghana, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure / Account Deletion: Request deletion of your personal data where there is no overriding legal reason for us to retain it. You can initiate this directly in-app via Settings → Security → "Delete My Account", or by submitting a request at ahenfieapp.com/DataDeletionRequest. Requests are processed within 30 days.
• Right to Restriction: Request that we restrict the processing of your data in certain circumstances.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Withdraw consent at any time for processing based on consent, without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: File a complaint with the Data Protection Commission of Ghana (www.dataprotection.org.gh) if you believe your rights have been violated.

To exercise any of the above rights, submit a written request to dpo@ahenfieapp.com. We will respond within 30 days. We may require identity verification before processing your request.

• Account Data: Retained while your account is active, plus 1 year after account closure or as required by law.
• KYC Documents: Retained for 7 years after verification, as required by Ghanaian financial regulations and anti-money laundering laws.
• Background Check Results: Retained for 3 years from the date of the check.
• Rental Applications & Bookings: Retained for 7 years for legal and tax compliance.
• Payment Records: Retained for 7 years as required by Ghanaian tax laws.
• Lease Agreements: Retained for 7 years after the lease termination date.
• Property Listings: Retained while active, plus 2 years after archival.
• Maintenance Records: Retained for 5 years for property history, vendor performance, and dispute resolution.
• Inspection Reports: Retained for the property's active lifetime plus 5 years.
• Dispute Records: Retained for 7 years for legal compliance and mediation history.
• Messages & Communications: Retained for 2 years after the last message in a conversation.
• Usage & Analytics Data: Retained in aggregated form for up to 3 years for platform analytics.
• AI-Generated Content: Valuations and screening reports retained for 2 years.

After the applicable retention period, data is securely deleted or anonymised in accordance with our data destruction procedures.

Ahenfie offers multiple login options to give you control over how you sign in and what data you share:

• Sign in with Apple: Apple limits data collection to your name and email address (or a private relay address). It allows you to keep your real email private from all parties. Apple does not collect your interactions with Ahenfie for advertising purposes. This option fully satisfies Apple's Guideline 4.8 requirements.
• Continue with Google: Google shares your name and email address with us via OAuth. Google's data practices are governed by Google's Privacy Policy.
• Email / Password: You provide your email address and a password directly to Ahenfie. No third-party authentication provider is involved.

Regardless of which login method you choose, we only store the minimum information needed to operate your account. We do not use your login provider's data for advertising or share it with third parties for marketing purposes.

Ahenfie uses cookies, local storage, and similar tracking technologies to enhance your experience, maintain session security, analyse platform usage, and personalise content. The types of cookies we use include:

• Essential Cookies: Required for authentication, security, and core platform functionality. These cannot be disabled.
• Analytics Cookies: Used to understand how users interact with the platform to improve features and performance.
• Preference Cookies: Store your settings and preferences for a personalised experience.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain platform features. We do not use cookies for third-party advertising.

Some of our service providers (including cloud storage, AI services, payment processors, and integration partners) may process or store data outside Ghana. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual data processing agreements that meet the standards of the Data Protection Act, 2012 (Act 843).

Ahenfie does not track users for advertising purposes. We do not link data collected from the app with third-party data for advertising, and we do not share collected data with data brokers or advertising networks. Specifically:

• We do not use third-party advertising SDKs or ad networks that would track your activity across other apps or websites.
• Analytics collected within the app (property views, search queries, feature usage) are used solely for platform improvement and are not shared with third parties for advertising.
• Photos and videos uploaded to the app (property photos, KYC documents, inspection media) are used only for their stated purpose — listings, verification, and maintenance — and are never used for tracking or shared with advertising networks.
• Social media integrations (Facebook, Instagram) are used only to publish property listings you explicitly choose to share; they do not enable cross-app tracking within Ahenfie.

Because Ahenfie does not track users as defined by Apple's App Tracking Transparency framework, no AppTrackingTransparency permission request is required. If you believe our privacy label in App Store Connect indicates tracking that does not occur, please update the "Data Used to Track You" section in App Privacy to reflect that we do not track.

Ahenfie is strictly intended for users aged 18 years and older. We do not knowingly collect, process, or store personal data from individuals under 18. If we become aware that a minor has provided us with personal data, we will promptly delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at info@ahenfieapp.com.

Our platform may contain links to third-party websites, applications, or services (e.g., payment gateways, insurance providers, social media platforms). We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review the privacy policies of any third-party service you access through Ahenfie.

Ahenfie uses automated tools and AI to assist with tenant screening, property valuation, lease generation, and fraud detection. Where automated processing significantly affects you (e.g., a tenant screening score), you have the right to request human review of the decision by contacting dpo@ahenfieapp.com. We will not make final decisions affecting your legal rights solely on the basis of automated processing without human oversight.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. The updated "Effective Date" at the top of this Policy will always reflect the most recent revision. Your continued use of Ahenfie after the effective date constitutes your acceptance of the revised Policy.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact our Data Protection Officer:

• Data Protection Officer: dpo@ahenfieapp.com
• General Enquiries: info@ahenfieapp.com
• Phone: +233 55 405 8583
• Company: Englow Property Management Services
• Address: Accra, Ghana

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ghana at www.dataprotection.org.gh.